FREQUENTLY ASKED QUESTIONS

How do I check the status of my order?

As soon as we have your tracking number and your item is on it’s way, we will send you an email with these details and with the infomation you need so that you can track your order…

After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

What are you shipping times?

US Shipping Time Estimates

All custom Printed gear: 7-14 Days
Other Products: 20-30 Days

International Shipping Time Estimates

All custom Printed gear: 10-20 Days
Other Products: 20-30 Days

Do you deliver products Internationally?

Jordan and Ross successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I place an order?

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

How does Jordan and Ross operate?

Jordan and Ross is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let Jordan and Ross handle your fulfillment and shipping to your customers.

How secure is my personal information?

The Jordan and Ross adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does Jordan and Ross offer a quality guarantee on the products it sells?

If you don’t love your print, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge.

Which clothing brands Jordan and Ross use?

We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company.

High Quality Custom Prints

Serving our customers with the highest quality custom printed gear is our #1 priority...

 Verified Secure Checkout

We ensure that your information is kept 100% protected and private.

© 2017 Copyright JORDAN & ROSS. All Right Reserved.
ABN: 78 453 966 452

>>> FREE SHIPPING WORLDWIDE <<< Dismiss

Share This